Refund policy
If something we sold you is not right, we want to hear about it and put it right. Here is how returns and refunds work in each part of the store.
Fresh meat, produce and prepared food
For food safety reasons we cannot take back fresh meat, fresh produce, bakery items or prepared food once they have left the store. This is the standard practice for perishable food and it protects every customer who shops here.
That is not the end of it, though. If there is a quality problem (the meat is not right, an item is spoiled, an order was prepared wrong), contact us the same day and bring your receipt. We will replace the item or refund it.
Packaged grocery items
Unopened packaged groceries can be returned within 7 days with your receipt, as long as the item is in resalable condition. Opened or partly used packaged food cannot be returned unless there is a quality or safety problem with it.
Restaurant and takeaway orders
Please check your order before you leave the counter. It is much easier to fix on the spot. If you get home and something is wrong or missing, call us the same day and we will remake the item, refund it, or credit it against your next visit, whichever you prefer.
Catering and large orders
Catering orders are confirmed with a deposit. Cancel 48 hours or more before your collection time and the deposit is refunded in full. Inside 48 hours we will already have bought and prepped for your order, so the deposit is not refundable, but talk to us, because moving the date is usually possible.
Whole animals ordered for aqiqah, qurbani or an event are cut to your instructions and cannot be resold, so these orders are final once cutting has begun.
How to ask for a refund
Call the store or come in and speak to us. Bring your receipt and, where it matters, the item itself. There is no form to fill in and no queue to wait in. We would rather sort it out with you directly.
How refunds are paid
Refunds go back to the payment method you used. Cash is refunded in cash at the store. Card refunds are issued immediately on our side but usually take 3 to 10 business days to appear on your statement, depending on your bank.
Your legal rights
Nothing in this policy limits any right you have under Wisconsin or United States consumer law. Where the law gives you more than this policy does, the law applies.
